Privacy Policy

Thanks for using PixApp (herein referred to as “PixApp”, "we", "us", "our", “service”, “application” and their affiliates). At PixApp, we are committed to protecting your privacy. We have created this privacy policy ("Privacy Policy") to make sure you know what information we collect and how we use it. By using the Application, you expressly consent to the collection, storage, disclosure and use of your information as we have outlined in this Privacy Policy and you agree to the terms and conditions of this Privacy Policy. We are strongly committed to protecting your privacy, which includes the privacy of your Designs and personal data and information you provide us.

But first, a note about uploading and posting information on the Application:
At the time you register for a PixApp account, you will choose and provide us with an email address and password. When you upload a design, post a comment or message on the Application, provide information in connection with features such as member profiles, reviews and comments, your username may be visible to other users.

Additionally, if yours or your child's comment or message contains personally identifiable information and is posted by you in a page that is accessible to the public, third parties may make note of the information and you or your child may receive unsolicited messages from other parties as a result. Any content or information you upload that is visible to third parties may be read, collected, and used by others who access them.

What information do we collect? Information provided by you:
You may provide us with certain personally identifiable information when you:

  • register for a PixApp account;
  • order products;
  • request customer support or send us any other communication;
  • sign up for newsletters, email alerts, and special offers;
  • enter contests;
  • sign up for, or redeem, special offers; and
  • respond to surveys.

Such information may include your name, email address, billing address, shipping address, and credit card number. You may also provide us with information about other people, such as their email addresses,

Information collected by Cookies:
PixApp uses cookies on the Application to improve the quality of our Application and services to you. A cookie is a small text file on your Application which a website sends to your mobile phone to allow the website to store information which uniquely identifies our users. PixApp’s cookies do not collect or store personally identifiable information. Rather, the cookie stores a token which uniquely identifies a particular user at a particular time. That token is then linked to the user information in our secured databases. You can always delete the cookies and reset your browser to refuse all cookies or to display a message when a cookie is being sent. If you reset your browser, some of the Application features and functionality may not be available to you and you may not be able to take advantage of all the features on the Application.

We may work with other companies who place cookies or web beacons on our Application. We do not have access or control over these cookies. These companies help operate our Application and provide you with additional products and services. They are subject to confidentiality agreements with PixApp and other legal restrictions. PixApp does not permit any of these companies to collect personally identifiable information using cookies or web beacons on our Application. Certain functionalities related to the provision of additional products and services require marketers to share Application usage information about visitors to the Application, who have received a targeted promotional campaign, with a reputable third-party advertising company for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. To this end, PixApp’s third-party advertising company makes a note of some of the pages you visit on the Application through the use of pixel tags. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Information collected through Product Reviews:
You may choose to submit a product review. If you post a review, we may ask for certain information to validate your review such as email address, photo, and your city/state/country of residence. If you submit a review, we may publish your geographic location or other anonymous information but your email address will be kept private. Additionally, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Application. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personally identifiable information. If you wish to update or delete your testimonial, you can contact us at ask@pixapp.com.

How do we secure your information?

When you place orders or access your account information, we use commercially reasonable and generally-accepted technological safeguards to secure any information we collect about you. The secure server software ("SSL") we use encrypts all information you input before it is sent to us. In addition, your PixApp account information is password-protected for your privacy and security. You should always take steps to protect the confidentiality of the password you select. It is important for you to protect against unauthorized access to your password and to your mobile phone.

We operate internationally and many of our computer systems are currently based in Malaysia. As a result, your personal data will be processed by us in Malaysia where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. If you create a user account with us, you agree to this Privacy Policy and you consent to the transfer of all information you provide to us in Malaysia.

You may also choose not to provide us with certain information, but that may result in you being unable to use certain features of our Application because such information may be required in order for you to: register as a member; purchase products or services; participate in a contest, promotion, survey, ask a question; or initiate other transactions on our Application.

We work very hard to protect your privacy, but we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private. While we use industry-standard precautions to safeguard your personally identifiable information, we cannot guarantee complete security. If you have any questions about security on our Application, you can contact us at ask@pixapp.com.

How do we use your information?
We use the personally identifiable information you provide to:

  • provide the features and functionality of the Application;
  • fulfill your requests for our products and services;
  • pay earnings;
  • communicate with you about the status of your orders and other inquiries about our products and services;
  • send you information about our products and services;
  • for our internal business purposes, such as data analysis, audits and so forth;
  • help us create content that is most relevant to you; and
  • provide notices about the results of contests and other promotions.

We use your email address to communicate with you about your account and to send you certain notification emails. You can change the frequency of those emails in your PixApp account settings.

When you purchase products from the Application, we may use your email address or other personally identifiable information to send marketing messages and notifications from time-to-time whether or not you created an account with us. You may unsubscribe or change the frequency of email notifications in Account Settings. If you email a product to a friend or refer a friend to the Application or our promotions, we will use your friend's email to send them the email you requested. Your friend's email addresses will only be used for this purpose unless permission is otherwise granted. PixApp does not store this information. Your friend may contact us at ask@pixapp.com to request that we remove this information from our database.

We use non-personally identifiable information to monitor the use and performance of the Application so that we can learn more about how people use the Application which helps us improve our products and services and significantly enhance your experience on our Application.

Does PixApp disclose the information it collects to outside parties?
We will share your personally identifiable information with third parties only in the ways that are described in this Privacy Policy. We do not sell your personally identifiable information to third parties. Generally, PixApp does not share personally identifiable information about you with other people or nonaffiliated companies without your consent except that:

PixApp provides information to its agents and trusted service providers and contractors for limited purposes, such as fulfilling customer orders and processing credit card transactions; offering certain products and services; communicating with customers; providing customer service; managing information on our behalf; and enhancing the Application features and functionality. In such cases, we require that these parties agree to use the information solely for the purpose for which we provided it to them and in accordance with our Privacy Policy.

If you sign up for a promotion (e.g., a contest or offer) or enroll in a service we offer in partnership with a third party, we may provide information (such as your name, email address, and account activity) to such third parties.

PixApp provides its Creators with the first name and city/state/country of residence of PixApp customers who have purchased such Creator's products. PixApp may also release information (including your name, addresses, telephone number, and account activity) when we, in our sole discretion believe that such release is necessary or appropriate to:

  • comply with law;
  • comply with subpoenas, warrants, court orders, government investigations, or other legal process;
  • enforce or apply the terms of any of our user or license agreements;
  • investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activity
  • investigate fraud or similar claims;
  • protect the rights, property or safety of PixApp, our users, or others.
  • to protect our operations; or
  • to permit us to pursue available remedies or limit the damages that we may sustain.

Additionally, PixApp releases certain information, including personally identifiable information, to report the sale of custom postage to DHL Express ("DHL"). As part of our relationship with DHL, we collect and may disclose information about purchasers of our products to DHL at the request of DHL. To learn more about the DHL’s privacy policy, please visit their Application.

In the event that PixApp is acquired by or merges with another company, PixApp reserves the right to transfer all information we have collected from our users, in connection with such acquisition or merger. You will be notified via email and/or a prominent notice on our Application of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.

PixApp may disclose non-personally-identifiable information to third parties in aggregate form or to potential business partners and investors.

Parents have the right to consent to the collection and use of their child's personal information without also consenting to the disclosure of such information to third parties, as we will not share your child's information with third parties.

Advertising
PixApp may use third party service providers to place ads on our behalf across the internet and sometimes on the Application. They may collect anonymous information about your visits to our Application, and your interaction with our products and services. They may also use information about your visits to this and other Applications to target advertisements for goods and services. This anonymous information is collected through the use of a web beacon, which is industry standard technology used by most major Application. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service providers, please contact us at ask@pixapp.com.

In addition, PixApp is a dynamic marketplace with a great number of products and content. We will offer our users the opportunity to opt-in to receive from our partners emails, notifications of promotions and the like offered by such partners. You have the right to decline to opt-in to take advantage of this service.

Social Media Features and Widgets
Our Application includes social media features, such as the Facebook Like button, and widgets, such as the "ShareThis" button or interactive mini-programs that run on our Application. These features may collect your IP address, which page you are visiting on our Application, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Application. Your interactions with these features are governed by the privacy policy of the company providing it.

Facebook Connect or other OpenID provider
You can log in to our Application using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Application to your profile page to share with others within your network.

Does this Privacy Policy apply when I access third party applications?
You may be able to access third party Application directly from the Application. However, this Privacy Policy does not apply when you access third party Applications. We cannot control how third parties may use personally identifiable information you disclose to them, so you should carefully review the privacy policy of any third party Applications you visit before using it or disclosing your personally identifiable information to its provider.

What about children's privacy?
Children under the age of 13 are allowed to upload graphics and images and to order products on a parent's account. In addition, in order to generate custom postage, we must collect and record the following information: the date and time of the custom postage order, a unique order i.d., the amount of postage ordered in the transaction, and the zip code of the recipient of the custom postage.

This information is used to: fulfill the requested order; confirm shipment; complete record keeping including royalty entitlements and other earnings, if any; allow users to comment on our blog or send messages; send monthly newsletters; allow users to upload a photo to their profile that may be publicly available to other users of the Application; and advise the child concerning new PixApp products, services or policies. If you no longer wish to allow your child to receive monthly newsletters, you or your child may login to your child's account and uncheck the box, alternatively you or your child may follow the unsubscribe instructions located at the bottom of each newsletter.

Parents of children under the age of 13 have the option to consent to the collection of this information from their children or not. Such consent will not be used as consent for the dissemination of any of this information and the information will not be released by PixApp to third parties without the parents' consent except as may be required by law or upon court order. Personally identifiable information at PixApp is kept confidential and is disclosed only with the consent of the PixApp user or as set forth in this Privacy Policy. We do not engage in the selling of information regarding the habits, behavior, buying patterns, or demographic information of our users. If you wish to review personal information that was collected from your child, have that personal information deleted or refuse further collection and use of that information, you may send a request to PixApp Customer Support at ask@pixapp.com. Contact us by sending an email with 'Parental Notification' in the subject line.

How can I change, delete, or update my information?
Most of your account information can be changed in the "My Account" section of the Application. If you have any questions about what information is stored or would like to obtain a copy of such information, please contact us ask@pixapp.com. After receiving proof of your identity, we will provide the information to you, and you may request that we delete or change any or all of the information. We will respond to your request to access within thirty (30) days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

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